Shipping policy

Last Updated: 09/2026

This policy explains how FinchTel delivers physical SIM cards and digital eSIMs.

1. Physical SIM Cards (Device and Travel SIMs)

All physical SIM cards are dispatched from our warehouse in Melbourne, Australia, within 1–2 business days of your order.

Delivery within Australia

• Standard delivery is free for all orders. Delivery generally takes approximately 3–8 business days after dispatch, depending on your location.
• Express delivery via Australia Post Express is available at checkout for an additional cost, and generally takes approximately 1–3 business days after dispatch. If you need your SIM by a specific date, we recommend choosing express.

For customers in the NT and non-metro WA, please allow additional time. Delivery is carried out by our shipping carrier, and delivery times are estimates only, as they may be affected by factors outside our control.

International delivery

We ship to New Zealand and other international destinations. Available shipping options, costs and estimated delivery times are shown at checkout. If your order has not arrived within the estimated timeframe shown at checkout, please contact us.

2. eSIMs (Travel eSIMs)

eSIMs are delivered by email — no shipping required. Your eSIM QR code will be sent to the email address provided at checkout. If you can't find it, please check your spam or junk folder first, then contact us.

3. Order Processing and Address Accuracy

• You will receive a confirmation email when your order is placed, and a dispatch notification when a physical order ships.
• Please ensure your delivery address is complete and correct at checkout. We are unable to redirect orders once dispatched, and re-shipment due to an incorrect address may incur additional shipping costs.
• If your delivery is significantly delayed or does not arrive, please contact us so we can resolve the issue, including investigating with the carrier and arranging an appropriate remedy where required.

4. Your Rights

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law, including in relation to goods that do not arrive or arrive damaged.

Contact

For any questions about this policy, use our contact form or email policy@finchtel.com.au.